Surf, Flat 15, 81 - 83 South Beach Road, Hunstanton, Norfolk, PE36 5BA

It was supposed to be a very special memory holiday as my husband & I spent many happy years in our motorhome around Hunstanton, but unfortunately he went over the rainbow 2 years ago. The flat Surf was very expensive but a friend of mine was coming with me but unfortunately had to cancel last minute.. On arrival I couldn't get the key out of the box, thankfully a very kind couple helped me. There was no welcome pack which there usually is, when I've stayed in Sykes property before. After a long drive I went to bed. Sunday was a surprise, no hot water, no instructions as to what to do, a small wobbly unsafe toilet seat, the water dribbled out of the tap due to lack of pressure. Couldn't get the shower to work as there was no instructions, although after 2 days I did find the switch high up on the wall out of the shower room. The bedroom was ok as it was white, the other bedroom didn't matter as I didn't need to use it. The kitchen was nice although no hot water & the bottom of the cream bowl was stained brown & after taking the bag out of the bin it has bits in the bottom. The phone reception was dreadful, half the time my family couldn't contact me & being 76 it was a bit of a worry.

I would have been a bit happier if there had been a tv in the bedroom as I do like to watch tv in bed but no chance, I had to sit in an old fashioned depressing brown room. With a sideboard that was smelly & the drawer had the cutlery in the, surely cutlery should be in the kitchen. I took out what I needed & boiled it. I was supposed to leave on the Saturday but made my mind up on Tuesday night to leave on Wednesday, I hadn't paid to be depressed. I left the flat immaculate although I left the bowl upside-down & the bits in the bin. Whoever owns Surf needs to update it to better standards. I would not give it anymore than 2 stars. Very disappointed.

Good news is very near to beach. Otherwise sixties furniture rooms with very fusty smell. On checking under sofa cushions found lots of bits so cleaning requires improvement . On the plus side all needed for self catering and in a quiet spot. 15 minute walk to centre.