Trillo House, Newton Street, Whitby, North Yorkshire, YO21 1QX

My partner & I are currently staying at Trillo House in Whitby, we booked for a week for a much needed holiday/rest, on arrival we were greeted by the owners (Izzy & Edwin) who were extremely welcoming and such a lovely couple, we also noticed a fantastic welcome pack/gift which was quite simply the best we have ever had whilst staying in a holiday cottage, (bottle of bubbly, luxury biscuits, jams, fresh bread, milk, tea, fresh coffee, and even a box of eggs in the fridge, (the thought the owners have put in to this is second to none),

The house itself is beyond stunning! its big, open, spacious, fitted with the finest furnishings, stunning kitchen with more that you will ever need, the decor is beautiful throughout the whole house, I would say that Trillo House is a real home from home house, but it is far more than that and the attention to detail from the owners is quite simply fabulous,

The house is just a short walk away from the centre of Whitby which is very handy indeed,

Also after a day of walking/shopping, and general sight seeing you have the added luxury of a hot tub to relax in when you get back to the house :)

To sum up Trillo House is quite simply perfect and we can not fault anything about this beautiful holiday property and we shall certainly be booking again

Ps just a word of advise, the owners have only had the property for about 1 year, so I would say this place will start to get booked up very quickly for them going forward as I feel this outstanding property will certainly be attracting an awful lot of repeat bookings! so book early :)

An absolutely beautiful house in a perfect location. We had a wonderful warm and friendly welcome along with a well thought out welcome pack.

The house is elegantly furnished, stylish but very homely. Kitchen is well equipped with everything we needed. We were a group of 6 and had plenty of space for a very comfortable stay.

As the listing states, there are lots of stairs and the house is located on a hill so not for anyone with mobility problems. Parking permits were provided but parking is scarce so be prepared for a short walk to your car. All clearly explained in the listing.

We would thoroughly recommend Trillo House, it's friendly owners have thought about everything that guests might need.

Such a wonderful place to stay in the heart of Whitby. The house was absolutely stunning and exceeded my expectations. The house was spotless and and very welcoming on arrival. Wonderful welcome gifts too...so much thought has clearly gone in to this and it's the best I have ever experienced. Absolutely nothing I didn't like about the house and beds super comfy. We didn't want to leave! Hot tub a bonus too and it was used often. Owners Izzy and Edwin couldn't have been more helpful and super friendly. Parking can be an issue but easy to find spaces once you know where you can/can't park. We had 3 cars and didn't have any issues with parking at all. Parking cards are provided on arrival and also a welcome pack/guide with lots of useful information about Whitby and other places of interest.

Loved everything about this house and Whitby...we will definitely be back!

Booked a week away with family of 5 met by friendly owners with keys and they had left tea bread and groceries to welcome us

Large rooms and decoration and furnishings to suit a great house there are stairs in style of house to large bedrooms

Large kitchen diner was where we spent a lot of our time with all equipment there

Hot tub with folded gown and slippers on beds on arrival it?s great in the morning sun

House close to harbour shops restaurants and short walk to cliffs and beach

Owners even called to see if we needed anything when neighbourhood had power cut very helpful

I recently stayed in this property and would like to say how disappointed I was with it

The property was well decorated with excellent amenities and comfortable beds.

However I am extremely upset about the poor customer service I experienced by 2 of the owners at this property.

Firstly, as listed it stated the the parking was off road only when we arrived this was not so, and was told to deal with it by the owner. We did however receive permits on the 4th day after paying for 2 cars on a car park.

Secondly a blocked toilet became our problem when it was suggested it had foreign objects in pipes

Thirdly, loose bannisters and broken rope on stairs

Again our problem when again suggested that had happened after we had arrived even suggesting that a member of our party has caused as as she had a disabilities

Only 6 chairs for 7 people (had to use a garden chair)

Unstable outside steps

No information documentation

We did expect a few problems when we arrived but this was not acceptable